Frequently Asked Questions

What is Scribeer?

Scribeer is a professional transcription service that converts audio and video files to text. We use advanced AI technology (Nova-3) for accurate transcriptions with automatic speaker recognition.

What is the difference between Cloud and Private Mode?

Cloud: Cloud Mode: Uses our powerful servers for the highest quality and speed. You pay per minute via credits. Works on all devices, including mobile.

Private: Private Mode: Uses your own computer's processing power (WebGPU). Your data never leaves your device. This requires a subscription, but you can transcribe unlimited without extra costs. Processing time depends entirely on your computer's power.

What file formats are supported?

Scribeer supports the following formats: MP3, WAV, M4A, MP4, MOV, WEBM, OGG, FLAC, and WMV. The maximum file size is 500 MB per upload.

How does the credit system work?

Upon registration you receive 50 free minutes for Cloud Mode. After that you can purchase credits (pay-as-you-go) or take out a subscription. Cloud Business and Cloud Enterprise provide monthly cloud transcription minutes (1,000 and 2,000 minutes/month respectively) — these reset every month and unused minutes expire. For unlimited local use there is Private Mode (Private Pro / Teams subscription).

In what formats can I download my transcription?

You can download your transcription as Word (.docx), PDF, plain text (.txt), CSV, and as subtitle files (SRT and VTT).

How accurate is the transcription?

We use Nova-3, the most advanced transcription engine available today. Accuracy depends on audio quality, but is generally very high with automatic speaker recognition.

How long are my files stored?

Cloud: Cloud: Transcriptions are stored for 90 days in your secure account.

Private: Private Mode: Transcriptions are stored in your browser. Note: if you clear your browser history, they will be gone unless you manually sync them to your account ("Save to account").

What are the system requirements for Private Mode?

Because Private Mode runs on your own hardware, you need a modern computer. We recommend:

  • Google Chrome or Microsoft Edge (version 113+)
  • A laptop or desktop with at least 8GB of RAM
  • A reasonably modern graphics card (GPU)

Private Mode currently doesn't work on mobile phones and tablets due to hardware limitations.

Why is Private Mode limited to 300MB?

Private Mode processes audio entirely in your browser with WebGPU technology. This means your computer does all the work, including:

  • Loading the entire audio file into memory
  • Decoding the audio to raw sound data
  • Running the speech recognition AI model on your GPU

For files larger than 300MB, your browser may freeze or crash, especially on computers with less than 16GB RAM. The 300MB limit ensures a stable experience on most systems.

Tip: Have a powerful computer (16GB+ RAM)? You can still upload files larger than 300MB - you'll get a warning but can proceed. For very large files, we recommend Cloud Mode.

Can I share my account with others?

No, a personal subscription is strictly personal. Sharing login credentials or using one account for multiple people is not allowed and may result in permanent suspension. For team use we offer: Cloud Business (up to 5 users), Cloud Enterprise (up to 15 users), and Private Teams.

What are subtitles?

In addition to the standard transcription, you can also download free subtitle files (SRT and VTT). These contain exact timestamps that sync with your video, so you can use them directly for subtitles in video players or editing software.

You can find all download formats in the dropdown menu on the transcription page.

Do you have an app?

Scribeer is a web app that you can install directly from your browser to your home screen - no app store needed!

Here's how:

  • iOS: iPhone/iPad: Tap the share icon (square with arrow) and choose 'Add to Home Screen'
  • Android: Android: Tap the three dots in the top right and choose 'Add to Home screen' or 'Install app'
  • Desktop: Desktop (Chrome/Edge): Click the install icon in the address bar or go to menu → 'Install Scribeer'

After installation, Scribeer works like a regular app with its own icon. Private Mode transcriptions even work completely offline after the AI models have been downloaded once.

Why doesn't Private Mode work on my phone?

Private Mode runs AI models locally on your device. This requires significant processing power that is currently only available on desktop computers.

Technical reasons:

  • The transcription engine is large and requires at least 2-4GB of memory
  • WebGPU (the technology we use) has limited availability on mobile browsers
  • Battery consumption would be extremely high (10-30 minutes processing per minute of audio)

Alternative: Use Cloud Mode on your phone. Your audio is processed on our servers with the same high quality, and your transcription is ready within seconds.

We're closely monitoring developments in mobile AI processing. As soon as the technology allows, we'll add mobile support.

What is the difference between Cloud Business and Cloud Enterprise?

Both are team subscriptions combining cloud transcription with team features:

  • Cloud Business (€29.99/month excl. VAT): 1,000 cloud transcription minutes per month, for up to 5 users.
  • Cloud Enterprise (€59.99/month excl. VAT): 2,000 cloud transcription minutes per month, for up to 15 users.

Both include: team dashboard, centralized billing, usage overview, priority processing, and early access to new features.

Note: minutes reset every month. Unused minutes do not carry over to the next month.